Job Responsibilities: 1. Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration. 2. Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and FEI inventory management to ensure the customer's needs are met successfully and promptly. 3. Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue. 4. Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to FEI. Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier. 5. Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution. 6. Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems. 7. Issues quotes for parts sales as requested by customers and field service engineers. 8. Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service. 9. Maintains professionalism in working relationships with team, customers and others within the company. Role model for newer team members in how to communicate well in all situations. Requirements: 1. Minimum 3 - 5 years sales operations / sales support experience 2. Customer service oriented 3. Good negotiation and problem solving skills 4. Team Player. Independent worker 5. Good communication skills in both English and Mandarin as you may be required to liaise with the global factories.

服務科學，世界領先－－賽默飛世爾科技 賽默飛世爾科技（紐約證交所代碼： TMO）是科學服務領域的世界領導者。我們的使命是使客戶使世界更健康、更清潔、更安全。 公司年銷售額170億美元，員工約50,000人。主要客戶類型包括：醫藥和生物技術公司、醫院和臨床診斷實驗室、大學、科研院所和政府機構，以及環境與程序控制行業。借助於Thermo Scientific、Fisher Scientific、Unity™ Lab Services、Applied Biosystems和Invitrogen五個首要品牌，我們將創新技術、便捷採購方案和實驗室運營管理的整體解決方案相結合，為客戶、股東和員工創造價值。 我們的產品和服務説明客戶解決在分析領域所遇到的複雜問題與挑戰，促進醫療診斷發展、提高實驗室生產力。欲了解更多資訊，請瀏覽公司網站：www.thermofisher.com