Location Tainan, Taiwan Degree Bachelor Experience 0-2 years Team Customer support Job category Electrical engineering Travel 10% Reference req14997 Introduction Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS HVM. The CS HVM team prepares and manages the CS part of the execution of new system maintenance of new ASML machines at customer sites. These Installations are done in close cooperation with Field Factory System Install Engineering (FF SIE) in shift schedules at customer production environment over a period of 3-4 months. Job Mission - The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer. - The Customer Support Engineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems. - The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support. - The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer. Job Description - Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site. - Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites. - Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer. - Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. - Assists customers in the receipt, installation, and testing of company equipment. - Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities. - Provides service education to customer’s service and operations staff. - Ensures that parts are available and as specified for service requirements. - Maintains appropriate tools are on hand and as required. - Travels as required for the purposes of performing service activities at customer sites or backfilling for other Field Service Engineers. - Completes service, expense reports, and other administrative responsibilities in accordance with procedures and with supervisor’s approval. - Uses company technical documentation and provides feedback for improvement. - Performs other duties as assigned. Education BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, Physics or other related fields Experience - Fab experience in the Lithography area will be a plus - Experience or knowledge of semiconductor manufacturing process is preferred Personal skills - Good communication skills and command of the English Language - Must be a strong team player, supporting & analytical skill and good working habits Context of the position At customer sites / office

總部位於荷蘭的ASML (台灣艾司摩爾) 是全球最大晶片微影設備市場的翹楚，為半導體製造商提供微影設備及相關服務。全球十大半導體廠皆為ASML的客戶。ASML是一個國際化的企業，在微影設備市場的佔有率達80%以上，用於研發的支出以員工人均計算名列歐洲第二。2018年的全球銷售額逾109億歐元。35年來，ASML透過和客戶及供應商的緊密合作，搭配上高效能的營運流程，以及來自全球的優秀員工，逐步開創了我們在晶片微影領域的技術領先地位。ASML 致力成為全球主要半導體製造商之重要夥伴，協助其設計研發及整合高階系統，開發可用於各類資訊科技產品、行動通訊及物聯網相關產品的晶片。 ASML聚集全球頂尖人才來服務客戶 面對摩爾定律所帶來的技術挑戰，ASML 彙集了來自全球物理、電子、機電、軟體與精密技術領域最具有創造力的人才，不斷挑戰技術極限，讓終端消費者能夠用合理的價格買到更強大、更小巧、更便宜和更節能的電子設備，進而提升人類的生活品質。 ASML致力於為員工打造最佳工作環境，讓全球優秀的工程師樂於在此工作、交流、學習和分享。ASML開放、尊重與創新導向的企業文化，不僅促進員工與同儕及主管間的率直討論、相互學習，更讓ASML能夠持續維持技術領先優勢。作為領導企業，ASML相當重視企業公民責任和企業承諾，除了基金會捐款和企業贊助，我們也鼓勵各國員工主動發起募款或志工活動來回饋當地社會。 ASML在全球16個國家設有70個辦公室，員工超過24,000人，來自123個國家。ASML在台灣員工逾 2,500人，於新竹、台中、台南設有辦公室，並在林口設有卓越創新中心，負責機台翻修與量測設備生產，於台南則設有電子束檢測設備製造廠。 Hsinchu: 新竹市公道五路三段1號11樓 Linkou: 桃園縣龜山鄉華亞科技園區科技六路59號 Taichung: 台中市西屯區台灣大道路四段925號13F Tainan: 台南市新市區國際路13號C棟1樓 ASML在阿姆斯特丹泛歐交易所及納斯達克上市，股票代碼＂ASML＂。更多關於ASML及其產品、職缺，請參閱 : www.asml.com