Introduction Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system. Job Description ◎ Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site. ◎ Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites. ◎ Maintains and manages an assigned installation equipment base.This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. ◎ Assists customers in the receipt, installation, and testing of company equipment. ◎ Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities. ◎ Provides service education to customer’s service and operations staff. ◎ Ensures that parts are available and as specified for service requirements. ◎ Maintains appropriate tools are on hand and as required. ◎ Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers. ◎ Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval. ◎ Uses company technical documentation and provides feedback for improvement. ◎ Performs other duties as assigned. Education Requires an Associate’s Degree with a technical emphasis and a minimum of four (4) year’s of field service engineering experience or a Bachelor’s Degree in a technical field with two (2) years of field service engineering experience. Experience ◎ Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred. ◎ Laser and vacuum experience preferred. ◎ Has led one installation or significantly contributed to the successful installation of products at multiple sites. ◎ Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking. Personal skills ◎ Good written and verbal communications skills. ◎ Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff. ◎ Ability to collect, translate, and analyze data and take action based on effectively report problems though written and/or graphical representation of data (detailed Post-Mortem Chronological Abstracts, trending analysis, failure statistics, etc.). ◎ Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building. ◎ Intermediate level of technical knowledge of electronics. ◎ Ability to facilitate resolution of technical challenges. ◎ Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required. ◎ Ability to read and analyze opto-mechanical and electronic schematics. ◎ Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus). ◎ Ability to travel via air and auto approximately 20% of the time. ◎ For regions - oral and written English language skills preferred.

總部位於荷蘭的ASML (台灣艾司摩爾) 是全球最大晶片微影設備市場的翹楚，為半導體製造商提供微影設備及相關服務。全球十大半導體廠皆為ASML的客戶。ASML是一個國際化的企業，在微影設備市場的佔有率達80%以上，用於研發的支出以員工人均計算名列歐洲第二。2018年的全球銷售額逾109億歐元。35年來，ASML透過和客戶及供應商的緊密合作，搭配上高效能的營運流程，以及來自全球的優秀員工，逐步開創了我們在晶片微影領域的技術領先地位。ASML 致力成為全球主要半導體製造商之重要夥伴，協助其設計研發及整合高階系統，開發可用於各類資訊科技產品、行動通訊及物聯網相關產品的晶片。 ASML聚集全球頂尖人才來服務客戶 面對摩爾定律所帶來的技術挑戰，ASML 彙集了來自全球物理、電子、機電、軟體與精密技術領域最具有創造力的人才，不斷挑戰技術極限，讓終端消費者能夠用合理的價格買到更強大、更小巧、更便宜和更節能的電子設備，進而提升人類的生活品質。 ASML致力於為員工打造最佳工作環境，讓全球優秀的工程師樂於在此工作、交流、學習和分享。ASML開放、尊重與創新導向的企業文化，不僅促進員工與同儕及主管間的率直討論、相互學習，更讓ASML能夠持續維持技術領先優勢。作為領導企業，ASML相當重視企業公民責任和企業承諾，除了基金會捐款和企業贊助，我們也鼓勵各國員工主動發起募款或志工活動來回饋當地社會。 ASML在全球16個國家設有70個辦公室，員工超過24,000人，來自123個國家。ASML在台灣員工逾 2,500人，於新竹、台中、台南設有辦公室，並在林口設有卓越創新中心，負責機台翻修與量測設備生產，於台南則設有電子束檢測設備製造廠。 Hsinchu: 新竹市公道五路三段1號11樓 Linkou: 桃園縣龜山鄉華亞科技園區科技六路59號 Taichung: 台中市西屯區台灣大道路四段925號13F Tainan: 台南市新市區國際路13號C棟1樓 ASML在阿姆斯特丹泛歐交易所及納斯達克上市，股票代碼＂ASML＂。更多關於ASML及其產品、職缺，請參閱 : www.asml.com