Key Responsibilities • Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions. • Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders. • Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to facilitate efficient and consistent customer follow-up. • Drive continuous improvement of the customer experience through team, process and support tool development. • Drive and manage new product installs and subsequent process development. • Projects manage new evaluations and present to client, you will be responsible for ensuring the success of the project. • Leading new site start-up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction. • Define project scope and resource planning together with BU, escalate to Manager for resource gap. • Support CS EE /Sales/BU as one team to success site base operation/service.

ASM集團是一家擁有50年歷史的半導體設備公司，成立於1968年，總部位於荷蘭，我們在北美、歐洲、及亞洲等地設有技術研發與製造中心，營運據點廣布於全球14個國家，員工總人數超過2,000位。 台灣先藝科技股份有限公司(ASM Taiwan)為在台灣的子公司，我們擁有優秀的研發團隊、先進的製造設備，以及專業訓練的全球運籌網路，服務據點包括新竹、台中與台南。 歡迎至ASM網站 https://www.asm.com// 了解更多!